Frequently Asked Questions

Assessments are currently $280 per month.

A late fee is applied if your payment is not received by the 15th of the month. Details are in the Delinquent Assessment and Fine Collection Policy on the Documents page: Documents

Pay online by e-check or credit card through the owner portal, one time or with recurring payments: assuredcam.appfolio.com

Or mail a check payable to Hearthstone Condominiums Homeowners Association, c/o Assured Real Estate, PO Box 29159, Phoenix, AZ 85038. Write your property address on the check.

No special assessment has been approved at this time. The Board is preparing a funding plan to address the items identified in the Reserve Study. Any proposed assessment would be noticed to owners and discussed at an open Board meeting.

Yes. Submit a Proposed Repayment Plan: Proposed Repayment Plan

Under the plan you pay current assessments on time plus the past due balance, generally within three months when the past due amount is one year of assessments or less.

You can ask the Board to consider it. For late fees, interest, collection fees, or other charges use the Account Adjustment Request: Account Adjustment Request

For violation fines use the Fine Waiver Request, after the violation has been corrected: Fine Waiver Request

Collection actions continue while a request is pending, and approval is not guaranteed.

Register for the owner portal, where you can pay assessments, view your balance, submit maintenance and architectural requests, view compliance notices, and see shared documents. Request access here: assuredcam.appfolio.com

Once activated, log in here: assuredcam.appfolio.com

Register for the owner portal and sign up for electronic delivery of statements and notices. Paperless delivery is faster and saves the Association mailing costs.

Submit the Update Mailing Address form: Update Mailing Address

Allow up to 48 business hours for records to be updated.

Mailboxes are owned and managed by the US Postal Service, not the Association. Visit the post office at 404 S Boulder Hwy, Henderson, NV 89015.

Quiet hours are 10:00 pm to 7:00 am. At other times, noise should stay at conversational levels. Report excessive noise to Henderson Police and follow up in writing to the Board using the Report a Violation form: Report a Violation

Each unit has one assigned covered space. A unit may use only one additional uncovered space, and no more than two vehicles per unit may park in the complex. If a unit has one vehicle it must use its covered space. Visitors should park on the street.

Vehicles must be registered and insured. Unregistered or unsightly vehicles may be towed 48 hours after being tagged. Parking in another unit's covered space can result in towing without notice. Motor homes, campers, trailers, and boats are not allowed.

Patio type furniture only. Patios are not for storage, and items should be kept out of neighbors' view. Nothing may be hung from balconies or patio walls (wind chimes are allowed), and no laundry, towels, rugs, or tarps may be hung out. Flammable items may not be stored on patios. Barbecuing is not permitted anywhere in the complex.

Any exterior alteration, including patio screening, requires prior written approval. Submit a Design Review Application before installing: Design Review Application

Only standard "For Rent" or "For Sale" signs, placed in windows or hung on balconies. Signs are not permitted in grass, rock, or shrub areas, and no other signs are allowed.

Up to three pets per unit (fish and birds excluded). All pets must have a current City of Henderson license and be registered with the Board. Dogs and cats must be leashed outside your unit or patio, waste must be picked up immediately, and pets may not be left unattended on patios.

All trash must be bagged and boxes broken down and placed inside the dumpsters. Large items that do not fit must be hauled away by the owner. Do not leave anything beside the dumpsters or overfill them; overfill fees are charged back to the responsible unit.

Use the Report a Violation form and include the location and, if possible, a photo: Report a Violation

With a photo, a notice can be sent right away; otherwise it is confirmed at the next inspection. Your information is kept confidential. Compliance inspections are done about monthly.

Submit a Violation Response with the violation date and whether it has been corrected, is not at your property, or needs more time, or whether you plan to attend a hearing: Violation Response

Per policy, verbal responses are not accepted and violations are not discussed. All violation communication must be processed through a Help Case submission or at a hearing before the Board.

Download the Water Shut Off Notice from the Resources page and post it on all affected doors and common areas at least 72 hours in advance. Remove the notices afterward. Failure to give notice can result in fines up to $500.

You can ask on the Violation Response form: Violation Response

Violations are processed per the violation policy of the Association. When a property is determined to be in noncompliance, it remains in that status until the violation is corrected. Requesting more time does not cure the violation or change its status.

If you are experiencing extenuating circumstances, continue to communicate with the HOA and take steps toward correction. These facts are considered if you request a fine waiver once the violation is corrected.

Fine waivers cannot be requested until the violation has been corrected. Once it is corrected, submit a Fine Waiver Request: Fine Waiver Request

Extenuating circumstances and your continued communication with the HOA, with steps taken toward correction, are considered when a waiver is requested. Deadlines and details are in the answer to "Can late fees or fines on my account be waived?"

Submit the Tenant Registration form with a copy of the lease: Tenant Registration

Registration must be completed each time the unit is rented, within 30 days. Units may not be rented for less than six months.

Property managers and anyone else representing an owner should submit the Property Manager Registration with a copy of the management agreement: Property Manager Registration

The Association does not track owner occupancy.

Submit a Community Maintenance Request with the location and photos: Community Maintenance Request

Please submit one request per issue. The form works on your phone so you can attach photos on the spot.

Yes. No change or addition to the exterior is allowed without prior written approval from the Board. Unapproved additions are removed at the owner's cost. Submit a Design Review Application: Design Review Application

No. The Association is not currently involved in litigation.

The meeting schedule and agendas are on the Board Meetings page: Board Meetings

Meetings are held by Zoom, and the meeting ID, passcode, and call-in number are on each agenda. Every open meeting includes a homeowner forum.

Governing documents and policies are on the Documents page: Documents

For resale packages and lender questionnaires, order through getdocsnow.com

For other records, submit a Document Request: Document Request

Submit a Request to the Board with as much detail as possible and any supporting documents: Request to the Board